Has the older generation caught up with millennials and surpassed them in their supposed bread and butter: technology? From Stephanie Shepard at theburningplatform.com:
Yesterday I had to go to the AT&T store to activate my phone. Why? Because since the AT&T merger with DirecTV their website has become a cluttered cesspool of junk. That speaks volumes considering their website has always been bogged down with useless information. It took multiple search engine alterations to navigate their website to find the sim card activation page. After a few attempts of trying to enter my information I finally resigned myself to trudging to their store.
The only reason I even tolerate AT&T’s website is because I hate going to their store and dealing with my own age group. It might come as a surprise to many, but I can’t be bothered with Millennials working in tech stores. There’s too many haphazard sales pitches and bullshit techno worship from my own generation related to technology. I don’t care about the latest model of the exact same phone I already own because it’s a bit thinner or the screen is slightly wider.
But, this trip was different…
The AT&T store I went to was employed with middle aged women. After a quick scan I realized nobody behind the counter was under the age of fifty. The woman who entered my information was quick and efficient. There wasn’t any finger pecking on her tablet as I would’ve expected. She knew all the plans and the best way to set up my new account. I was out of the store in five minutes with no problems.
After I thought about it I wasn’t really surprised by this observation. Over the past few years I’ve noticed older generations have not only caught up to Millennials regarding technology, but have actually surpassed them in many ways.
That’s right. The Millennials are not the most tech savvy generation anymore. While we’ve been the early adopters over the past 15 years our elders have left us in the dust. Not only do they now understand the bells and whistles of new technology. They have the hard skills desperately need to put it to practical use.